At the British Council, your health and safety come first. We are closely following and implementing guidance from national and state government authorities to ensure the continued well-being of our community.

In light of the rapidly evolving coronavirus situation and the prevailing uncertainty, we would like to reassure you that our duty of care towards you is of paramount importance. We would like to highlight the relevant measures we have taken to protect all our test-takers.

Please inform us immediately if:

  • You are under 14-day compulsory quarantine, stay-at-home order, medical surveillance or a self-quarantine order, as specified by the Indian Government.
  • You have been in contact with any person suspected to be exposed to coronavirus.
  • You have a cold, fever, are short of breath or have flu-like symptoms.

If any of the above applies to you, please email us at examscustomercare@britishcouncil.org and we will reschedule your test or provide you with a refund.

On the test day, you will need to sign a health declaration form confirming the above.

On the test day:

  • Your temperature might be taken before you enter the test centre.
  • You will be required to wear a mask, that covers your mouth and nose. You may be requested to remove this for identification and after any toilet breaks to confirm identity.
  • You will be asked to keep 2 m distance from other test takers and staff.
  • Please follow basic hygiene practices, such as using hand-sanitiser available at the test centre and wash your hands regularly.
  • We are thoroughly sanitising all venues and equipment including computers before the start of every test.
  • Staff and examiners will wear a facemask on test day.
  • A test-taker or examiner cannot insist to remove the facemask during the speaking test.
  • Designated bins for mask disposal are available at all test venues.
  • Test-takers should take all used stationery with them at the end of the test.

After your test:

  • If you are diagnosed with COVID-19 less than 14 days after you have taken your IELTS test, you are requested to report this to your test centre by email. This will help us to communicate with other test takers and follow the government advice.
  • Our top priority is your health and safety. More information on protecting yourself from novel coronavirus (COVID 19) is available here. 

Please be advised that there is a delay in processing the following services and we will get back to test takers as soon as possible:

  1. EOR (Enquiry on Results)
  2. ATRF (Additional Test Report Form)
  3. Cancellation/Refunds
  4. Postponements

 

For Postponement/date transfer and refund policy under COVID-19, please click here.

About refund request: To request a cancellation and refund of your IELTS Exam, Click Here

About postponement request: To request a postponement of your IELTS Exam, please email your request to ExamsCustomerCare@britishcoucil.org.

We seek your continued support and cooperation in fulfilling our responsibility of delivering examinations to the best of our ability while prioritising your welfare at all times.

 

COVID-19 FAQs

When is the earliest available date for IELTS exams?

We are only testing computer-delivered and paper-based IELTS in select locations. Please visit contact us for further updates.

When will I receive my call letter/test venue details for IELTS?

Due to the unprecedented situation, call letter/venue details for IELTS will be shared with the candidate on their registered email address 48 to 72 hours prior to the LRW date. Please check your email for details.

How long will British Council IELTS exams be suspended?

We are trying our best to resume our services at the earliest. However, we must align our operations with government policies prevalent in that city. Please click here for further updates.

 

Can I transfer to the next available date for an IELTS exam?

Yes, the exam can be transferred to a later available date without any additional charges. To transfer your IELTS exam date to an alternate date due to COVID-19 (coronavirus) concerns, please email your request to examscustomercare@britishcouncil.org or use our LIVE chat button to contact us from Mon-Sat, 9 a.m. to 6 p.m

Will I be charged a transfer fee or admin fee to reschedule my exam date?

In the current situation, we are not charging any admin fee to reschedule the exam. Please click here for more details.

What will happen if my rescheduled exam is postponed again?

In a case where the rescheduled exam is postponed to another date, you shall receive an email confirming the same. The test details will be shared at least 4 days prior to the test date. 

I filled out the transfer form, but how do I select the speaking time of my exam?

In our new Candidate Registration System, you can choose your own Speaking Exam dates. You can identify if you are registered on our new system by the IELTS Reference No. which should start with “A3” or “A4”.

Is it possible to receive a full refund and a transfer with no deductions?

You can avail either of them. In the current situation, we are not charging any admin fee to reschedule the exam.Please click here for further details. 

Will the reschedule exams remain at same date/time?

We are trying our best to accommodate candidates as per their preferred exam date; however, we must align our exam dates with government policies prevalent in that city.

Can I cancel and request a refund if I can’t travel to the country of my exam?

Yes. Please click here for more details.

I registered for an exam through a British Council partner. How can I get a transfer?

We are making every attempt to contact the candidates to choose the next test date. In case you haven’t been contacted yet, please write to us at examscustomercare@britishcouncil.org along with IELTS registration number, passport number, date of exam and next preferred date & city or click here to place your request online.

 

When will refund be provided?

We usually process refunds within 2-3 weeks’ time from the date we receive complete information. However, owing to limited staffing, we may take up to 5 weeks for the processing. Please click here for details.

I filled out the refund form(s), but I did not get a response. When will I get my money back?

If you have already filled the refund form, please be assured we have made a note of your preference. Please allow us 5 weeks’ time to process the refund.

Will my test be cancelled due to Covid-19?

There is a possibility of the test being cancelled in the current situation. Our Customer service team will intimate you of test cancellation. Please click here for further updates.

How can I get my results if your offices are closed?

The IELTS results are available online. Also, if we are unable to dispatch your TRF (Test Report Form) we will email you the TRF Number which can be used.

Has the result timeline changed?

No. However, delivery of TRF may be impacted, depending on courier service availability in the city where you have taken the exam.

If my exam is blocked for a date after quarantine has ended, will my test still take place?

Yes. If you have booked exam for a date after quarantine, then there will be no postponement. 

Will computer-based exams continue as schedule?

We are trying our best to accommodate candidates as per their preferred exam date and city; however, we must align our exam dates with government policies prevalent in that city.

What are the differences between the computer delivered and paper-based test formats?

The major difference is results for computer-delivered is released between 5-7 days; and for paper-based, the result is released on the 13th day.  Rest all aspects of the IELTS test are the same such as the content, scoring, level of difficulty, and type of question in the Listening, Reading, & Writing section. Please visit IELTS on paper or computer for details.

I have been practicing for a paper-based test, can I take one?

To reduce the risk of infection and to minimise the contact of equipment, the IELTS test is being currently offered as a computer-delivered test.  Paper-based IELTS testing remains suspended until further notice. All information related to the recommencement of tests will be shared with the candidates through our website and emails. Please click here for further updates.

I registered for the paper based IELTS test. Can I transfer myself to computer delivered test now?

Yes, you can change from paper-based IELTS test to computer-delivered test now. You will  need to write to ExamsCustomerCare@britishcouncil.org with your Registration No., Passport No., City, Current Test Date, and the preferred CD Test Date.

How do I prepare for computer-delivered IELTS Test?

Please click here to receive customized preparation material.

Is it safe for me to take an IELTS test?

Before we open any test centre, we’re making sure we’re following all government & British Council safety guidelines and making sure our test centre staff are up to date on what to do and how to prepare for the arrival of test-takers. The test centres will be safe to take an IELTS test, they will be sanitised regularly, and our staff may be wearing masks. You will be allowed to wear a mask as well. If you would like, you may also wear gloves. We request you to wash your hands or use hand sanitizer, where possible, to help us keep the building as clean as possible. For more details please click here.

Can you send a confirmation to my university that my exam was cancelled?

Yes. Please write to us at examscustomercare@britishcouncil.org along with student id/enrolment number with the University and email id.

Will Coronavirus affect my score?

The key to a good band score is practice. Covid-19, or Coronavirus, will have no impact on the score you receive.

Will you be providing hand sanitizer and masks?

We will have the hand sanitizer in our test centres and, where possible, will also have facilities where you can wash your hands. We will be managing the use of pens and equipment carefully to minimise contact and will only be offering a computer-delivered test. We will not be providing masks however; you are welcome to wear your own.

Do I have to wear a mask?

Where state restrictions require it, yes, you must wear a mask. If state restrictions are flexible, then it is your choice to wear a mask. All IELTS test centres will allow you to wear one and we would advise you to wear one for your safety.

Will my score be delayed?

At the moment, we are not experiencing any delay in sharing the scores. We are committed to delivering the scores in the given timelines unless we are not allowed access to premises or during a lockdown.

Can I pay for my exam online?

Yes, our online registration system and payment systems are in place for candidates to book an IELTS exam with us.

How can I prepare for the IELTS test?

For IELTS preparation please click here.