In light of the latest MHA notification, dated 30 May 2020, all paper-based IELTS tests have been cancelled till 6 June 2020 and computer delivered tests are cancelled till 9 June 2020. We are working to gradually resume testing for Computer delivered IELTS in coordination with the local district authorities and as per state government guidelines. Continue to watch this space for updates on computer delivered testing.

For candidates registered with the British Council, we are offering postponements at zero fee, and cancellations at full refund. For information on how to cancel your exam, click here

For any query pertaining to IELTS or related to postponement of your IELTS Exam, please write to, or use the LIVE chat buttons on this page to contact us from Mon-Sat, 9 a.m. to 6 p.m.

Our English classes in Delhi, Chennai, Kolkata and Mumbai have been postponed, and our libraries in India shall also remain closed until further notice. Our online courses and resources are available to students across India and you can access them here.

Our customer service team will be happy to assist you on chat and are responding to emails . In case your request is urgent please contact us on the numbers mentioned below. 

For Exams related queries, please call our central customer service team on 0120-4569000 / 6684353, Mon-Fri 9.00 am to 6.00 pm.

Library information:

If you have borrowed any books and resources you can renew them in a few ways:

Visit us: find a British Council centre in your city

Security of our customers and staff are of paramount importance to us. We request you to co-operate with the security protocols. Weapons, Kirpans (more than 4-inch blade) and sharp objects are restricted. Visitors are frisked and personal belongings may be X-rayed. We care about the environment and do not permit smoking on our premises. We also comply with the Global Data Protection Regulation.

We appreciate your feedback. If you are looking to make a comment or complaint then call us, email or send a message using the channels above. For more information look at our comments and complaints page.

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