At the British Council, the health and safety of all our test takers and staff is our top priority. We have resumed testing for paper-based IELTS and computer-delivered IELTS in select locations. Click here to find out if we are testing in your city. We are gradually opening more locations in accordance with the guidelines of the local/state authorities. All information related to the recommencement of tests will be shared with candidates through our website and emails.
For any query related to IELTS Exams, please write to ExamsCustomerCare@britishcouncil.org or use LIVE chat buttons on this page to contact us from Mon-Sat, 9.00 a.m. to 6.00 p.m. Please note that we are receiving a very high call and email volume, and there might be a delay in our response. We are trying our best to answer your queries as quickly as possible.
Our English classes in Delhi, Chennai, Kolkata, and Mumbai have been postponed, and our libraries in India shall also remain closed until further notice. Our online courses and resources are available to students across India and you can access them here.
Important Information on Covid-19 for IELTS candidates
Please visit Important Information on Covid-19 for IELTS Candidates.
Please click here for our postponement policy and process under COVID-19.
Please click here for our refund policy and process under COVID-19.
Enquiry on Results (EOR)
The deadline for submitting an EOR request has now been extended from previous 90 days to 180 days. Candidates can now share their requests as per the process outlined on our website at IELTS results.
Our customer service team will be happy to assist you on chat and are responding to emails. In case your request is urgent please contact us on the numbers mentioned below.
For Exams and English courses related queries, please call our central customer service team on 0120-4569000 / 6684353.
- For English, Library and General enquiries, please email us at IndiaCustomerCare@britishcouncil.org
- Exams queries: ExamsCustomerCare@britishcouncil.org, don't forget to include the name of the examination and your contact details.
If you have borrowed any books and resources you can renew them in a few ways:
The security of our customers and staff is of paramount importance to us. We request you to co-operate with the security protocols. Weapons, Kirpans (more than 4-inch blade), and sharp objects are restricted. Visitors are frisked and personal belongings may be X-rayed. We care about the environment and do not permit smoking on our premises. We also comply with the Global Data Protection Regulation.
We appreciate your feedback. If you are looking to make a comment or complaint then call us, email or send a message using the channels above. For more information look at our comments and complaints page.
For press enquiries, write to: Aastha.Jindal@britishcouncil.org