In light of the latest MHA notification, dated 30 May 2020, all paper-based IELTS tests have been cancelled till 6 June 2020 and computer delivered tests are cancelled till 9 June 2020. We are working to gradually resume testing for Computer delivered IELTS in coordination with the local district authorities and as per state government guidelines. Continue to watch this space for updates on computer delivered testing.
For candidates registered with the British Council, we are offering postponements at zero fee, and cancellations at full refund. For information on how to cancel your exam, click here.
For any query pertaining to IELTS or related to postponement of your IELTS Exam, please write to ExamsCustomerCare@britishcouncil.org, or use the LIVE chat buttons on this page to contact us from Mon-Sat, 9 a.m. to 6 p.m.
Our English classes in Delhi, Chennai, Kolkata and Mumbai have been postponed, and our libraries in India shall also remain closed until further notice. Our online courses and resources are available to students across India and you can access them here.
Our customer service team will be happy to assist you on chat and are responding to emails . In case your request is urgent please contact us on the numbers mentioned below.
For Exams related queries, please call our central customer service team on 0120-4569000 / 6684353, Mon-Fri 9.00 am to 6.00 pm.
- For Library and General enquiries, please email us at: IndiaCustomerCare@britishcouncil.org
- Exams queries: ExamsCustomerCare@britishcouncil.org, don't forget to include the name of the examination and your contact details.
If you have borrowed any books and resources you can renew them in a few ways: