Customer complaints and feedback policy

We are committed to respond to your queries/concerns prompty whether you contact us via email, fax or telephone or meet us in person. Our standard response time is three working days and try to resolve your complaints within ten working days. 

How can you make a complaint/suggestion?


In case you do not hear from us within 72 hours please write to us on the below mail addresses:-

Exams Complaints
Other Complaints

You can also complete a simple feedback form


You can call us at 0120-6684353 / 4569000

Please note: We do not  discriminate our customers on the grounds of age, disability, ethnicity, gender, religion, belief and sexual orientation. 

Who should I contact in case I have a complaint?

If you wish to tell us about the experience that you have had with us, please feel free to share your feedback with us at the above mentioned mail addresses. Your complaint will be addressed by a Customer Services Manager or a Manager in the relevant unit. We will acknowledge the comment or complaint within three days and resolve the complaint within ten working days.