We are committed to respond to your queries/concerns promptly whether you contact us via email or telephone or meet us in person. Our standard response time is three working days and try to resolve your complaints within ten working days.
How can you make a complaint/suggestion?
In case you do not hear from us within 72 hours please write to us on the below mail addresses:-
You can also complete a simple feedback form
You can call us at 0120-6684353 / 4569000
Please note: We do not discriminate our customers on the grounds of age, disability, ethnicity, gender, religion, belief and sexual orientation.