Managing People - Sill Building Workshop
Date
Saturday, 10 December 2022 -
10:00am to 1:00pm

Topic

Date

Batch time

Members register here

Non-members register here

Customer Service: Complaints to Compliments

10 December 2022 10.00 a.m. to 1.00 p.m. Register here Register here

 

Special discounted fee of INR 1200 per participant per workshop for the British Council library members.

Participants will receive a digital certificate on completion of the workshop. 

Check out the details below.

Workshop Overview

Everyone’s a customer.  Everyone has needs. And some of us require to fulfil those needs with the least pain on both sides. But there are always some customers who will have complaints – maybe a product defect, a service failure or an extended time to resolve the complaint. Do we blame the customer, the manufacturer, the technician on the street or do we resolve the issue with the least friction? Do our customers go to social media to advertise our deficiency in service?

Learning Outcome

In this online workshop we will discuss how to turn complaints into compliments, brickbats into bouquets, and to proactively turn your unhappy customers into happy advocates of your product and services.

Workshop Methodology:

Expect a lively, highly interactive online session with examples and situations based on participants’ own experiences and involvement.Who Should Attend?

For any further queries, you can write to Shuvadeep at shuvadeep.sengupta@britishcouncil.org or call him at 9830381023.

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