• How big is a class?

Ideally, each class has a maximum capacity of only 20 students.

  • How many hours is the course?

The course is a total of 200 hours. Each course is divided into modules. The module you are going to attend is for 50 hours.

  • Are all the 50 hours covered in class?

The module is a combination of 36 hours in the classroom and 14 hours as digital tasks.

  • Will the online digital tasks be done in class?

No, these are self-access tasks. There will be answer keys given to check your answers.

  • How is the online digital tasks part of the course?

The digital tasks help you practise language. You can do it at home. You can take as much time as you want.  You can work together with your friends if the task is difficult. The tasks help you with improving your reading, writing, listening, speaking, grammar, and vocabulary. 

  • Do I need to buy or bring anything for the digital tasks?

You need not bring your laptop to class. However, you need a laptop/computer/mobile phone to do the digital tasks. We use a platform called Edmodo. Your teacher will give you a code to join the class that has already been set up. 

  • What will I receive at the end of the course?

You will receive a certificate on the last day of the course. You need 70% attendance out of 50 hours to receive this certificate. 

  • What if I can’t attend class on the last day?

If you are unable to attend class on the last day, make sure you collect the certificate from customer service staff within 10 days of the end of your course.

  • Should I bring any books?

We will provide a textbook and an ID card. You are requested to bring your own stationery and notebook.

  • What happens if I miss a lesson?

Unfortunately, if you miss a lesson, it cannot be compensated. 

  • What should I do if my class gets cancelled by a day or two?

If your class gets cancelled, it will be rescheduled to another day.

  • What happens if my class gets cancelled before it begins?

You will be accommodated to another class or be given the choice of joining a class in the next term.

  • Do I get a library membership? 

Yes, an annual library membership can be provided to you at a subsidized rate.

  • What if I think I am in the wrong level/ module?

Your teacher will assess your spoken and written level of English on the first day of class and if she/he feels you are at a different level, you will be transferred to another class for your level.

If you are redoing a module or find yourself in a wrong module, you will be given the choice of either continuing the course, getting a credit for the course and move to an alternate class. 

  • Will I be an expert by the end of the course?

Being an expert at the end of the course depends on your language level, how motivated you are, the amount of self-study done after class hours and the amount you practice inside and outside the classroom. 

  • Can I choose my trainer/teacher, if my friend has recommended one or if I am not happy with all the class is being taught?

Unfortunately, you cannot choose your trainer / teacher as one will be assigned to take a class beforehand. However, all our teachers are highly qualified and have a Cambridge University Certificate in English Language Teaching to Adults and are continuously trained by the British Council to meet global standards.

  • Can I contact my teacher after class if I have doubts or questions?

Yes, you can talk to teacher after class or ask them questions via Edmodo or email.

  • How do I get a sense of my in-class progress?

Your teacher will give you midterm and end of term counselling, based on your performance in class and through continuous assessments, to inform you about your strengths and areas of improvement.

  • What if my teacher is not able to take a lesson during the course?

If your teacher is not able to take a lesson during the term, we will organise a cover teacher to take your lesson. If no cover teacher is available, we will reschedule the lesson to take place on a different day. 

  • How much homework is given each day?

Apart from the 14 hours allotted for Edmodo tasks through the term, you may ideally receive some homework from your teacher, but it shouldn’t be too burdensome. We also recommend that you do some self-study every day to reinforce what you’ve learnt in class and enhance your learning experience.  

To know more, call 0120-4569000 / 0120-6684353, Mon-Sat 9 a.m. to 6 p.m.