Customer Service Executive – South India

The post holder will be expected to:

• provide enquiry and registration services for full range of British Council offers and support the Meet and Greet function in respective offices
• work closely with business teams to resolve customer enquiries, providing an engaging and friendly customer experience
• operate within clear guidelines, defined procedures and quality standards subject to close supervision
• collect and record information regarding enquiries as per the guidelines, and be responsible for converting enquiries into registrations.