The British Council is pleased to announce an opportunity to work with the customer service team in Chennai. The purpose of the job is to provide personal and professional development opportunities for students and young professionals. Successful candidates will work as members of customer service Team to promote the UK and the British Council as a valued partner and source of expertise, and deliver customer service to British Council visitors, customers and contacts.

Details

Location Chennai
Closing date Sunday, 19 February 2017

Role overview

 The candidate is expected:

  • to provide a meet-and-greet service, welcoming all visitors, members and customers to the British Council in a friendly and professional manner and ensuring that they are directed to the appropriate person or place, quickly and efficiently
  • to handle all customer enquires as per the defined British Council standards and ensure that the interaction invokes trust and the enquirer feels inspired and finds it easy to do business with the British Council
  • to have high levels of positive interaction and information flow with and between various internal teams maintained and the knowledge base is proactively developed
  • to respond politely and professionally to all first level (face-to-face) enquiries from visitors, members and customers, anticipating their needs and offering them proactive support, forwarding all second level enquiries promptly to the appropriate person for response
  • to convert enquiries into sales by registering or enrolling customersfor the appropriate British Council service or activity, offering them proactive support to facilitate the process
  • to ensure all enquiries are logged and statistics are maintained accurately in CRM as per the Q-matic report
  • to involve in customer relationship developmental activities to enhance their experience from customer satisfaction to customer delight
  • to perform all assigned Administrative duties such as, but not limited to: stock management, customer notices etc.

ELIGIBILITY:

  • recent graduate of universities or colleges
  • good interpersonal and communication skills
  • ability and strong motivation to work with international organizations in cultural relations
  • excellent knowledge of written and spoken English and Tamil is a must
  • computer literacy: Microsoft Office, Outlook/Internet
  • flexible, pro-active and enthusiastic team player with a persistent drive to deliver results.

DURATION:

One year

WORKING HOURS:

Full day (Eight working hours per day) with one hour lunch break including weekend on a rotational basis with two weekly offs.

How to apply

Those interested should send in their resume, with their full name as file name (eg: full name.docx), and use 'Chennai Customer Service Assistant' in the subject of your mail to the relevant email id below:

Email: careers.bcdelhi@in.britishcouncil.org

Only shortlisted candidates will be contacted.
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