Please refer to the bottom of this page for Postponement and Refund policy under COVID-19

 Please note: This is the policy for IELTS (Academic and General Training), you can find the UKVI cancellation and refund policy here.

Cancelling your IELTS test

You can cancel your IELTS test up to five weeks before the test date.

The IELTS test fee is refundable, after deduction of the cancellation/postponement fee, if an original medical certificate confirming illness and stating your inability to appear for the test on the scheduled test date is provided within five days of the test date, together with the Application form for postponement or cancellation of IELTS.

Only the evidence of serious illness will be considered. Only original medical certificates in English are accepted. We recommend sending the scanned copy of the medical certificate by registered email. We will also consider your request to postpone or cancel your test due to the bereavement of a close family member or hardship/trauma. However, a valid evidence is required for an exemption to be made. 

Refund of the test fees will be done through the following modes:

  • The fee paid online will be refunded to the bank account that was used for making online payments.
  • The fee paid at ICICI bank will be refunded via NEFT.

If the application is approved, the test centre will refund the amount in the account number mentioned on the application form. 

Please note that refunds can take two to three weeks to process.

 Your IELTS test fees will stand forfeited under the following conditions: 

  • If we do not receive the Application form for postponement or cancellation of IELTS along with the supporting documents by the fifth working day after the test, you will be marked as absent and all claims shall be forfeited.
  • If you have paid for your IELTS test through ICICI Bank but did not complete your registration for the test (with us) within three months of the date of payment of the test fee, the full test fee will be forfeited and we will not be able to grant a refund or fee adjustment against any future test date.

 

Postponement Request 

If you need to change the date of your test from the date you originally booked, you can request a test day transfer up to five weeks before the test date after the deduction of the cancellation/postponement fee.

Please note that the new test date must be within three months of the original date. In cases of illness, a transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Application form for postponement or cancellation of IELTS.

You are only allowed to transfer your test date once. If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date. 

Postponement policy under COVID-19

For centres where we are testing - all postponement/date transfers should be requested 10 days prior to the exam date effective 7th July 2020. To know the locations, please click here. Any postponement/date transfer request received within the 10 days of the IELTS Exam date will not be accepted. Only exceptions on medical grounds of self/family and/or bereavement will be accepted till the exam date, subject to receiving valid medical documentation. Please complete the enclosed online request for postponement requests which have a clear gap of 10 days policy mentioned above:

For centres where we are not testing for paper-based and computer-delivered IELTS, candidates can apply for transfers to a later available date without any additional charges. To transfer your IELTS exam date to an alternate date due to COVID-19 (coronavirus) concerns, please complete the enclosed online form: 

Refund policy under COVID-19

For centres where we are testing - the refund should be requested 10 days prior to the test date effective 7th July 2020. To know the locations, please click here. Any refund request received within the 10 days of the IELTS Exam date will not be accepted and the candidate would be expected to appear for his/her test. Only exceptions on medical grounds of self/family and/or bereavement will be accepted till the exam date, subject to receiving valid medical documentation. Please email your request and documents at examscustomercare@britishcouncil.org.

For centres where we are not testing for paper-based and computer-delivered IELTS, candidates can apply for a refund by clicking here.

Submit your request offline

Postponements & date transfers

To submit your request offline, please download the Application form (also available at the bottom of the page) for postponement or cancellation of IELTS and send the duly filled form with the required documents to our Gurgaon office

 

Cancellations and refunds

To cancel your test date, please download and complete our Application form for postponement or cancellation of IELTS and send it to us along with the required documents and evidence within five days of the test date via post/courier to our Gurgaon Office or email to ExamsCustomerCare@britishcouncil.org (please note that you need to sign the form). You can find the form below in the download section. Documents accepted include a medical certificate from a qualified medical practitioner, a death certificate or a police report. The above documents can be emailed to us. Please be informed that sick notes/letter issued by family members will not be accepted.