Date
Saturday, 16 September 2017 -
3:30pm to 5:45pm
Location
Kolkata

Exceptional customer service experiences are important to all libraries. During this workshop, you’ll learn best practices and specific skills for providing customer service to both internal and external customers. The workshop will teach you what customer service is, what library users expect and how to provide it to international standards. Through role plays and interactive exercises you will learn to develop a more positive, knowledgeable and professional attitude.

Closing date for registrations is 10 September 2017. Registrations are on a first come first served basis only and since seats are very limited, we advise early registration to avoid disappointment. For any further clarifications, please call (+91 33) 9830074073/ 4007-4329 / 4007-4331 or write to Priyanka.CatherineMondal@britishcouncil.org / Shuvadeep.Sengupta@britishcouncil.org 

PARTICIPATION FEE FOR MEMBERS

MEMBERSHIP CATEGORY PARTICIPATION FEE

Institutional Member

Two places complimentary

Rs 500 per participant for extra participants

Family and Individual members

Rs 500 per participant

Online and Non-members

(Online members can upgrade to Individual membership to avail lower fee)

Rs 1,200 per participant


 
Timing

Saturday 16 September from 3:30 p.m. to 5:45 p.m.

 

Library Library