IMPORTANT NOTICE FOR IELTS CANDIDATES

We have resumed IELTS tests in select locations. Click here to find out if we are testing in your city. 

If you're a registered candidate and want to apply for a refund or cancellation, click here. For more information about EOR and ATRF application, click here.

We are not available on LIVE Chat today. We’re experiencing very high call / email volumes from our customers. Please drop us an email on ExamsCustomerCare@britishcouncil.org and we will respond to you at the earliest.

 

Call us:

For queries related to Exams and English courses, please call our central customer service team on 0120-4569000 / 6684353, Mon to Sat 9 a.m. to 6 p.m.

Email us:

  • For English, Library and General enquiries, please write to IndiaCustomerCare@britishcouncil.org. Our online courses and resources are available across India and you can access them here
  • For Exam related queries, write to ExamsCustomerCare@britishcouncil.org. Please do mention the name of the exam in the subject line, and provide your contact details. You may also use the LIVE chat buttons on this page to contact us.

Library information:

Sign in to your library account. 

We appreciate your feedback. If you are looking to make a comment or complaint then call us, email, or send a message using the channels above. For more information visit our comments and complaints page.

We request all visitors to co-operate with our security protocols. Weapons, Kirpans (more than 4-inch blade), and sharp objects are restricted. Visitors are frisked and personal belongings may be X-rayed. We care about the environment and do not permit smoking on our premises. We also comply with the Global Data Protection Regulation.

For press enquiries, write to: Aastha.Jindal@britishcouncil.org