* This vacancy is with BC Examinations and English Services India Pvt. Ltd. (BCEESIPL), a wholly owned subsidiary company of the British Council. The post holder will ensure flawless delivery of all Exams in India by continuous monitoring and process improvements and will be responsible for publishing the real time dashboards to indicate test day performance and any deviations. 

Details

Location Gurgaon
Duration Indefinite Contract
Closing date Sunday, 1 December 2019

Role overview

Accountabilities, responsibilities and main duties: 

  • Monitor Test Day Operations for all products and report any irregularities 
  • Manage a pool of Duty Managers;
  1. Identification of eligible resources from different functions
  2. Onboarding and Training
  3. Roaster based allocation
  4. Periodic Meetings and Reviews 
  • Collate all Incidents and Test Day Reports for each test day and publish a dashboard
  • Assign the incidents / Open Actions to the concerned teams / staff and follow up on closures 
  • Analyse the Incident / Test Day Reports to identify any patterns / repeated issues / areas of improvements and work with the concerned teams on closures
  • Track the feedbacks provided by different stake holders / staff visiting for monitoring to get the same actioned 
  • Ensure flawless Test Delivery across all cities in India 

How to apply

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