To support the delivery of UK examinations to enable the British Council to achieve its objectives by ensuring the highest levels of service are offered. * This vacancy is with BC Examinations and English Services India Pvt Ltd (BCEESIPL), a wholly owned subsidiary company of the British Council.

Details

Location Gurgaon
Duration Indefinite
Closing date Sunday, 9 December 2018

Role overview

Main Accountabilities, responsibilities and duties:

• Assist in delivering operational excellence in the delivery of IELTS and other examinations.

• Deliver a service to the customer across all channels which is above the British Council global minimum standards.

• Ensure Customer Service standards are adhered to; Enquiries and complaints are handled as per corporate policies and standards, including Examinations Quality Standards (EQS), Corporate Customer Service Standards, British Council Equality, Diversity and Inclusion (EDI) policies & practice, Child Protection & Data Protection requirements and in line with the standards set by the relevant Boards and Professional Boards.

• Handle all customer enquiries including complaints as per corporate policies and standards.

• Adhere to operations service level agreements & agreed turnaround times as per customer service standards.

• Adhere to India Exams, global and board specific procedures and policies ensuring that procedural timelines are met.

• Complete required financial tasks as per British Council Financial guidelines and provide accurate financial information when requested.

• Record accurately and to defined timelines all information relating to customer discussions and communication.

How to apply

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