* This vacancy is with BC Examinations and English Services India Pvt. Ltd. (BCEESIPL), a wholly owned subsidiary company of the British Council. The post holder will be responsible to ensure increasing effectiveness and efficiency of operational delivery of all exam products in cluster/ region through identification, implementation, maintenance from business improvement approaches. 


Location Gurgaon
Duration Indefinite Contract
Closing date Sunday, 13 January 2019

Role overview

Main Accountabilities:

Service delivery

▪ Identifies and makes recommendations on improvements to ways of working that enhance the effectiveness and efficiency of Exams delivery, as well as the operational effectiveness of their internal customers.

▪ Provides advice or ideas into the development and implementation of Global Business Improvement, corporate or regional change projects and acts as a key agent of change for the region/ cluster ensuring embedding in the business and benefits realisation.

▪ Supports the delivery of the strategic transition from a paper-based exams business to the embedding of Computer Based Testing (CBT) processes in all delivery processes

Continuous Improvement

▪ Support the ongoing exams transformation programme by ensuring maximum effectiveness, efficiency and co-ordination of the delivery of the Exams business

▪ Draws on areas of business improvement priorities for the specific cluster/ region to enable the development of the Business Improvement global function

▪ Provides communication and documentation support on a range of market and competitor data to improve Exams delivery processes and services, feeding into the global business improvement initiatives

▪ Supports the planning and delivery of business changes through processes and systems to the implementation in business in a more effective and efficient way

Customers & stakeholders

▪ Maintains excellent relationships and communication with internal and external stakeholders across the regions and SBU’s, to inform and enable improvements in the quality of exams delivery.

▪ Builds a network of internal sponsors and supporters to help influence decision-making.

▪ Develops peer/personal networks within and outside the BC to enhance own knowledge and expertise

Risk & compliance

▪ Support the Head of BI to ensure Exams delivery is compliant with agreed standards and that areas identified for improvement are quickly and fully implemented

▪ Actively champions and monitors staff compliance with the agreed corporate policies and practices relevant to their area of functional expertise. Investigates reasons for non-compliance and feeds these back into the Business improvement needs of the cluster/ region

Commercial & resource management

▪ Shows an understanding of value for money/cost effectiveness in the advice, recommendations or service support provided to the business improvement team

Leadership & management

▪ Plans and prioritises own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to annual time horizon

▪ Determines work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives

▪ As an experienced professional, contributes ideas to support the development of discipline-wide and customer-specific business plans and priorities

How to apply

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